Our Mission:
TicketBiscuit will provide the smartest and most user friendly ticketing experience
on the planet and will focus relentlessly on delighting clients through innovation
and superior service.
Our Values:
- Integrity – All decisions made within the company adhere
to the highest level of integrity. It is never acceptable to sacrifice the integrity
and character of yourself or the company.
- Superior Service – We owe our customers our full attention
no matter how significant the issue at hand. We treat our customers as we want to
be treated. Nobody provides better service. Likewise, we are responsive and proactive
to all issues and requests.
- Exceptional Employees – Our people are what make us successful.
Employees at TicketBiscuit get the individual attention they deserve. In return,
only the best people are employed by TicketBiscuit. Mediocrity is abhorred and not
tolerated.
- Fun – We believe in living in the moment. Life is what we
are doing today and therefore we will enjoy what we are doing regardless of the
circumstance.
- Innovation – Everyone is responsible for developing better
ways of doing business. We improve every day and are never complacent with our current
status.
Our History
The original TicketBiscuit system was developed by CEO Jeff Gale in the summer of
2001. The revolutionary system was the first to introduce the concept of client-controlled
convenience fees and seamless integration with the client's website.
In 2004, realizing the
market potential of TicketBiscuit, Jeff revamped the entire platform and focused on client acquisition.
By the end of 2006, the company had built a strong client base strictly through word-of-mouth referrals.
The year 2007 brought explosive growth and catapulted TicketBiscuit onto the industry's
radar. TicketBiscuit tripled in staff size and moved into a larger office building. The company also introduced the concept
of the branded call center.
In 2008, TicketBiscuit launched BattlePass, the first
ticketing system built specifically for combat sports, WhistleTix, the ticketing system built for tourist railroads, and Promotozoa, a powerful tool for viral event promotion.
In early 2010 TicketBiscuit announced plans to expand into South Africa through a partnership with Tixsa. In July, the company became one of the first primary ticketing companies in the United States to launch an Affiliate Program to pay web publishers a commission on referred ticket sales. TicketBiscuit's innovative FeedMaker interface empowers affiliates to create a customizable data link directly with the company's vast database of events.
In 2011, TicketBiscuit leapt to social media marketing leadership with the launch of Fan Page Ticketing, a Facebook App that empowers clients to sell tickets to their events directly on their Facebook Fan Pages, without ever having to leave Facebook.
Today, the company has hundreds of clients across the US. TicketBiscuit continues
to focus on innovations that make clients' lives easier and empower them to sell
more tickets.
TicketBiscuit, Track 29 ink ticketing deal (TicketNews.com, June 2011)
TicketBiscuit Awarded Technology Business of the Year (PRWeb.com, May 2011)
TicketBiscuit launches Facebook Fan Page Ticketing app (TicketNews.com, May 2011)
TicketBiscuit, Georgia Theatre Extend Partnership (PRWeb.com, May 2011)
TicketBiscuit acquires Oregon-based ticketing company Dais Limited (TicketNews.com, April 2011)
TicketBiscuit signs ticketing deal with The Valarium and Cider House (TicketNews.com, March 2011)
TicketBiscuit and ScoreBig sign partnership agreement (TicketNews.com, February 2011)
TicketBiscuit implements all-in ticket pricing for WorkPlay Guster show (TicketNews.com, January 2011)
The Ticket Masters (Birmingham Weekly, December 2010)
Birmingham-Based TicketBiscuit Gets Capital Infusion (al.com, December 2010)
TicketBiscuit and WorkPlay in new staffing agreement (TicketNews.com, November 2010)
Ticket companies benefit from Ticketmaster decision to dump affiliates program (TicketNews.com, October 2010)
TicketBiscuit launches new affiliate marketing program (TicketNews.com, August 2010)
TicketBiscuit Showcases High-Demand Expertise with Garth Brooks Sellout (PR Web, July 2010)
TicketBiscuit teams up with Tixsa to expand into South Africa (TicketNews.com, July 2010)
TicketBiscuit: Offering an online ticket sales alternative (Birmingham Magazine, February 2009)
TicketBiscuit Introduces Mobile Ticketing and Mobile-Optimized Web Pages
(January 8, 2009)
Magic City's TicketBiscuit is no half baked operation
(Birmingham News, November 26, 2008)
TicketBiscuit
Ticketing System Adds Automatic Facebook and Eventful Integration
(October 30, 2008)
TicketBiscuit
Launches Ticketing System Built for Tourist Railways
(September 10, 2008)
BattlePass.com Launches Ticketing System Built for MMA
(August 6, 2008)
Melting Point Athens Selects Ticket Biscuit as Ticketing Provider
(July 9, 2008)
TicketBiscuit Appoints Housh
as Marketing VP (PDF)
(June 9, 2008)
Ticket to Profit
(November 17, 2006)
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Jeff Gale, Chief Executive Officer
Jeff Gale has been in the web experience and entertainment business since 1997,
when he co-founded Nylon Designs in Brooklyn, NY. Jeff developed the original TicketBiscuit
system in 2001. In 2005, Jeff turned his full attention to serving the event management
needs of organizations and venues. Jeff earned his Bachelor’s degree in Drama
and Theatre Arts, cum laude, from Columbia University in 1996. He is a self-taught
software developer and businessman. |
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John Burdett, Chief Operating Officer
John Burdett came to TicketBiscuit from a multimillion dollar IT services firm.
Over the course of his ten year career, John has developed and implemented technology
product and service solutions, led teams, and negotiated large deals with Fortune
500 clients. He has also served as an adjunct professor in the School of Business
and Natural Sciences and Mathematics at the University of Alabama at Birmingham
(UAB). John holds an MBA from Emory University's Goizueta Business School and has
a Bachelor’s degree in Computer Science from UAB. |
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Jamey Taylor, Chief Technology Officer
Before joining TicketBiscuit, Jamey Taylor was a Vice President at Regions Financial
Corporation in charge of business intelligence delivery, where he was responsible
for ensuring the performance, scalability, and security of the Business Intelligence
Framework. Prior to Regions, Taylor worked as a software consultant in a variety
of vertical markets including e-commerce, insurance, financial services, public
utilities, and publishing. He brings over 10 years of experience leading development
projects for distributed applications. Taylor has a Bachelor’s in Electrical
Engineering and a Master’s in Engineering Management from the University of
Alabama at Birmingham (UAB). |
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Eric Housh, Chief Marketing Officer
Eric Housh has over a decade's worth of experience involving the architecture and
deployment of Internet and email marketing programs. Prior to TicketBiscuit, Eric
was Manager of Communications for Intel Corporation, where he pushed the adoption
and proliferation of rich media, video, and social media as effective means to drive
key messaging. Eric received a Bachelor of Science degree from Birmingham Southern
College in May 1998, and a Master of Business Administration with an emphasis in
Services Marketing and Management from the W.P. Carey School of Business at Arizona
State University in 2003. |

One of the coolest things about TicketBiscuit HQ is our collection of Monkey Art, painted by our very own CTO Jamey Taylor. Every now and then, a new monkey joins the staff.









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