 Let’s face it; some folks still prefer the telephone when
it comes to ordering tickets. For most venues and promoters, this used to mean that
you needed to hire someone to take those calls, and develop a full support system
around this sales channel. But not anymore.
When you use the Branded Call Center, TicketBiscuit will set you up with a local
phone number that rings into our call center. It can be a number you already have,
or a new one we provision for you. Then, you simply advertise that number as you
normally would, and we take your ticketing and support calls for you.
We’ll even answer the phone “Thank you for calling [YOUR COMPANY], how
may I help you?” The technology behind this service is complex, but the result
is simple: you save money, your customers are happy, and your ticket sales increase.
How do we provide the same level of personalized service and knowledgeable support
that you’d expect from a full-time, dedicated box office employee? Simple:
we treat your customer like our own. We maintain a list of frequently
asked questions and answers. And when a question comes up that isn’t on the
list, we find out the answer and add it to the list. Our call center is staffed
with educated, service-focused, saint-patient, native English speaking folks who
are a pleasure to deal with. Unparalleled customer service is our goal. And it’s
what we deliver, call after call.
Back to Ticketing System Overview
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