A certain behemoth ticketing company pretty much made up the concept of add-on fees, and subsequently
trained everyone to hate them. We approach fees a bit differently at TicketBiscuit though.
We only make money when you sell tickets.
Unlike most of our competitors, we put you in control of the fees that your customer pays. We charge you a small fee on each ticket you sell, and empower you to set the fee your customer pays: eliminate it and watch your advance sales rise; set it higher than our fee and make a premium on every sale. Our fees are among the lowest
in the industry. Depending on your average ticket price, you can usually charge
a low, 10-15% service charge and make a nice profit each month, even after you settle
up with us.
How do I control the service charge?
Our ticketing system makes it easy to set your own service charge, and you can control
whether or not customers see it broken out separately when they buy online. Our
sales reports show service charges on a separate line item, so you always know how
much revenue is from ticket sales and how much is from service charges.
Can I apply the service charge to phone orders too?
Sure. With TicketBiscuit, the amount of the service charge and when to apply it
are entirely up to you. Many of our clients find that applying the service charge
to phone orders yields a significant boost in profits while encouraging customers
to order online.
Do you charge a fee on tickets sold over the phone or in-person?
Yes. But it's usually substantially lower than the fee we charge for tickets sold
online. And with our No Fee Guarantee™, you can rest easy knowing that you'll
never have to come out of pocket to pay our fees, regardless of how many tickets
you sell or how they are sold.
Back to Ticketing System Overview
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