When you choose Branded Call Center Ticket Sales, TicketBiscuit sets you up with a phone number that rings into our call center. It can be a number you already have, or a new one we provision for you. Then, you simply advertise that number as you normally would, and we take your ticketing and support calls for you. We even answer the phone “Thanks for calling [YOUR COMPANY], how may I help you?” The technology behind this service is complex, but the result is simple: you save money, your customers get the service they expect, and your ticket sales increase.
How do we provide the same level of personalized service and knowledgeable support that you’d expect from a full-time, dedicated box office employee? Simple: we treat your customers like our own. We maintain a list of frequently asked questions and answers. And when a question comes up that isn’t on the list, we find out the answer and add it to the list. Our call center is staffed with educated, service-focused, saint-patient folks who are a pleasure to deal with. Unparalleled customer service is our goal. And it’s what we deliver, call after call.