Create Events

Access the Event Wizard

To create an event, first, on the Events drop down menu, select Create Event.

Notice, this image is pulled from a WhistleTix client account. While the verbiage sometimes varies between brands, system feature locations remain the same.

Notice, this image is pulled from a WhistleTix client account. While the verbiage sometimes varies between brands, system feature locations remain the same. “Create Event” is located under the Events tab in your account.

Clicking Create Event will take you to a step-by-step wizard that will help you create an event. Each part of the wizard is detailed below. Before you begin this process, you may find it helpful to create attractions for your event.

Basic Info

You will see a page with space to enter the basic event information. To create an event you need to first fill out the information in the drop down menus and optional check boxes on the left side of the wizard. Enter all information that is applicable to your event.  More information about those optional check boxes here.

Next, enter a title (performer/performance name) and then a headline (something quick about the event, age limits, etc.) limited to 1024 characters. Also, if your TicketBiscuit account uses multiple venues, you will need to specify the venue (location) for this particular event. If the venue you would like to use is not listed in the drop down menu learn how to have a venue added to your account here.

Event Schedule

The second page of the Event Wizard allows you setup your event schedule and associate attractions with events. If you have not created an attraction for this event and would like to, click here to learn how to do this.

The system will automatically search for attractions based on the title of the event, but you can also use search terms to generate results. Related attractions will automatically show up in the search results list.  Feel free to associate as many attractions as you like, these are the performers or bands or performances you wish to appear as part of the event.

Here, you see a list a test attractions used simply for display purposes. We recommend naming your attractions with performer names or your event title. Click on the appropriate attraction title to add the attraction to your event.

Here, you see a list a test attractions used simply for display purposes. We recommend naming your attractions with performer names or your event title. Click on the appropriate attraction title to add the attraction to your event.

To create an Attraction within the event, click the Add New Item to the Schedule link.  This link directs you to a page where you will enter more information on this event and edit the details for the event which your customers can access on your website. Use the Deal Memo to highlight relevant financial information for the artist for internal use (not visible to customers online). On this page you will also see an icon (a ticket with a question mark on it), this icon, and others like it throughout the TicketBiscuit site, provide quick access to small Help files on the information on the page.

Once you enter this information, (the amount of information that you enter is your choice), press the Finished button. This will take you back to an updated version of the Event Schedule page of the wizard.

If you have added an attraction or item to the Event Schedule by mistake, click on the “x” to the right of the attraction to remove it from the event.

Scheduling Multiple Attractions for one Event

Once you have added all of the attractions (or added new items) to this event you can set up a schedule for this event. This event schedule will be viewed by your customers. The wizard automatically synchronizes all attractions to begin at the same time as the event. If you would like to change this, click on the title of any of the added attractions/items. This link takes you to a page which allows you to add more information to this attraction.

Click on the box next to Synch Events to show the drop down boxes for the date and time. Use these boxes to set the start time for this attraction.

You can also change the information for this attraction by clicking on the box next to Use Attraction Details.  Edit the information in these text fields.  All of the information that you enter on this page will be visible to the customers who visit your website.



Once you have the information for this attraction as you would like it, click the Finished button.  This will take you back to the Event Schedule page of the Create Event wizard.  If you need to update any of the other attractions for this event, repeat the above process.

Click the Next button to move to the Seating page.


Some venues are strictly general admission, while others are strictly reserved seating, and some use both methods depending on the event. Whichever case applies to your venue, the staff at TicketBiscuit will set up floor plans to accommodate your needs.

You can use the Seating tab of the Event Wizard to hold seats and prevent them from being sold.

First, choose the appropriate floor plan for your event if your venue has multiple floor plans.  If your account only uses a single floor plan, your floor plan is automatically selected by the system.


To hold tickets for the event click the Edit link on this page.seating

This link will take you to your floor plan (if appropriate) or to the number of general admission tickets.

Reserved Seating Venues

Each block of held seats needs to have a hold name associated with it. To name a hold, click on the + next to Create a New Hold. This will allow you to give a name and description to the hold. You can name a hold anything you wish, but more information will probably be more useful to your box office staff.



Once you have named the hold, ensure the hold name is selected from the Current Holds list and click on the seats you would like to reserve. Also, the white boxes next to each row and column of seats will allow you to reserve that entire row or column without clicking on every seat.  Click Update when you’ve added all the appropriate seats to your hold.


This feature is helpful in reserving tickets for guest lists or due to production needs, such as placing a spotlight and technician on top of four seats.

If you copy an event the names of the holds and the seat holds will not carry over.

General Admission Venues

To change the number of seats available for sale, enter a new number in the field on the right hand side of the Seating section of the screen.  Click Update when you’ve set the capacity to the appropriate amount.  This function will allow you to control the house capacity for an event. You can never sell more tickets than the number of available seats you have entered for the event.


Once you have all holds in place, click Next to move to the Ticket Products tab.

Ticket Products

On this page you can decide which, if any, of your Product Presets you would like to apply to the event.  You can also create new products from scratch.  To edit any of these products, click on the title of the ticket product. This will take you to a page where you can input new pricing, refine the availability of special prices, and manage convenience charges. This is also the page you will be routed to if you choose to click on the Add New Ticket Product link.

The Title for the ticket product is how you will see it listed when you/your box office staff place an order. If you use coupon or discount codes for discounted tickets, using the discount name would be a good way to title the ticket product.

Specifying a Start Selling Date allows you to advertise for a show on your website, and to control when the tickets for the event go on sale. Conversely, the Specify Stop Selling Date allows you to end the ticket sales for this product (Sales will end for all order methods.).

The Base Price of the tickets is the cost before any taxes or convenience fees are added. You can use the “Schedule a Price Change” option to set a date for an increase in ticket prices. Click on the box next to this option, and then use the drop down date boxes to set a date and time at which to increase the price. The Sales Tax Option allows you to specify how sales tax is added (or not added) to the tickets sold on the TicketBiscuit system.

On the Order Methods & Convenience Fees section of the page you can specify how this ticket product is to be sold.

Below the WalkUp, Phone, and Web sales options for order methods are boxes, you can add the convenience fees you would like to have applied to tickets bought using these options. If you do not want the ticket product available for a particular order method (i.e. you don’t want these ticket product availalble online), simply uncheck the checkbox next to the order method. The Seat Section option allows you to specify a seat section within a floor plan for which this ticket product is available. Floor plans and seating sections be set up, according to your venue’s specifications, by the TicketBiscuit support team.

The Max. Available option is where you will enter the maximum number of tickets for this ticket product that will be available for purchase. This number cannot exceed the number of available tickets for the seat section.

The Restrict the # of Tickets per Order option allows you to control the number of tickets that can be or must be bought under this ticket product on your website. This is only for sales made through your website.

Once you have updated this page, click the Finish button to return to the Ticket Products page.


This feature of the Create/edit Event Wizard allows you to customize the Delivery Methods (ways in which customers receive tickets) used for an event. When this page first opens, you will see three default delivery methods. These are: No Delivery, which is typically used for walk up sales the day of the event when the ticket buyer is going directly into the event; Print at Home, used for advanced sales when the customer would like to have event tickets sent to email; and Pick Up, used for advanced or day of tickets that are to be printed out and picked up by the customer on site.

ImageDefault delivery options

These three default options can be edited or deleted/deactivated from the event by using the orange links to the left of each delivery method title. The Edit link will also allow you to set fees for each/any delivery method, should you choose to do so.

ImageEdit default delivery methods here

To add a new delivery method, complete the fields at the top of the screen, in the gray box. An example of a delivery method that could be added is a Fast Pass that customers could select when purchasing advanced tickets that would allow them priority entrance to an event. Of course, and as with most of TicketBiscuit, this feature is fully customizable and designed to suit your needs. Feel free to add or delete as many delivery methods as you would like.


This feature allows you to set events to be automatically uploaded to the website, upload event information to your Facebook page (page, not profile), and to use our Promotazoa marketing service. Promotazoa allows your customers to share the events they plan to attend via Facebook, Myspace, and many other social networking sites. Using these promotional tools is completely at your discretion. Simply click the box next to each promotional icon to use it for your event.

ImagePromotional tools can help you sell more tickets

To integrate Facebook to your TicketBiscuit account:

1. Create a Facebook page if you don’t already have one. It’s easy, and it’s free.

2. Enter your Facebook Page ID on your Account Details screen in TicketBiscuit. This is the number at the end of the web address in Facebook when you navigate to your page.

For example, the page ID for TicketBiscuit at ID is 7166292085.

3. Invite to be an administrator of your Facebook page.

To do this click here: Facebook- Add Administrator


Each of the information fields on this page helps you control your event and how it is viewed by the people who visit your website. Each information field has an easily accessible help link, allowing you to have precise information available while you are in the process of creating an event.

ImageHelp Link

The Event Status determines whether to allow ticket sales and whether or not to display the Event on your TicketBiscuit website:

* Pending Events are NOT displayed and ticket sales are not allow through any order method

* Active Events are displayed and ticket sales are allowed

* Cancelled Events are displayed with a notice that the Event has been canceled, and ticket sales are not allowed

Spotlighting an Event gives it a little more attention on your TicketBiscuit website. Events with this option selected will appear on your Spotlight Page page. Select this option for Events you want to promote a little more. Click on this option to Spotlight your event.

Linked Events are most often used for additional showtimes of the Active Event, but can also be used for Events related to the Active Event in some other way. Linked Events are bi-directional: when you add a link from one Event to another, a reciprocal link is automatically added to the other (Linked) Event. Similarly, when you delete a Linked Event from one Event, the reciprocal link is also deleted from the other (Linked) Event. Note that you cannot add Linked Events to a newly created Event until you have saved it. Also note that when you copy an event, the two events are automatically linked. Linking events is a great way to utilize the Spotlight Page on your TicketBiscuit provided pages. For example, if a performer is making multiple performances at your venue, you can link all of the performances to the final performance. This way, your spotlight page will show the description and that the performer will be there from day X to day Y.

Selecting the Include Attraction Images option causes all images associated with the Event’s attractions to be included in the Event Images. This allows you to associate images with an Attraction and automatically put those images to work every time you host an Event featuring that Attraction. Unlike regular Event Images, you cannot edit the caption or delete Included Attraction Images. If you want fine-grained control over which Attraction Images to include with an Event, simply de-select the Include Attraction Images option and add the images through the Edit Images page.

The Minimum Age for an Event is the minimum age required for admission to the Event. For example, if you set this option at 18, patrons below the age of 18 should not be admitted. Whether to issue a refund, admit the Patron anyway, or deny admission altogether is entirely up to you.

If you wish to adjust the ticket price for under age patrons, specify the age at which the price adjustment occurs in the Adj. Price if Under Age area of this page. Use the option below this, “Under Age Price Adj.”, to specify the amount by which ticket prices will increase for underage patrons.

You can specify the Genres of an Event to provide additional information about the Event to your Patrons. Specifying an Event’s Genres also allows the Event Search feature of your TicketBiscuit website to be more accurate when returning results for a Genre-based search.

Review & Save

On this page you can go over all the details you entered in the above areas of the event creation wizard. Nothing that you entered on the past pages will be entered onto your website until you save it on this page. Go over everything and press the save button. Remember, you can go back to a page in the wizard and adjust anything you updated while creating the event, but remember to save these changes as well.

Congratulations! You just created an event!

The steps highlighted above are the same steps you use to edit any event you have created.