Help Cases

REPLACE EMAILS WITH HELP CASES
Faster and easier than email, Help Cases are the best method for reaching the TicketBiscuit Support Team to ask for help, report issues, or give system feedback.


HOW TO SEND A HELP CASE
While logged into in your TicketBiscuit account, click Help under the Account tab.

Help Cases are sent directly to the TicketBiscuit Support Team. Check back on your request's status by clicking the unique Case ID number.

Help Cases are sent directly to the TicketBiscuit Support Team. Check back on your request’s status by clicking the unique Case ID number.

To send a new case, click NEW CASE.

Create a New Case

Create a New Case

Fill in the form with your subject and request (“Description”), and click CREATE CASE to send your request to the Support Team.

Create Case sends your case to the Support Team.

Create Case sends your case to the Support Team.


HOW IT WORKS
Once you create your Help Case, the Support Team will communicate with you via comments on that case.
To add, view, and respond to comments from the Support Team, click the case ID in the Case ID column.

Case ID

Case ID

All comments will be displayed on the case page.

Case Page

Case Page

The Status column will change as Support Team members work to resolve your request.

Case Status

Case Status