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Delivery Methods

Delivery Methods

  Delivery Methods is located under the Account drop-down menu. Here you can create and customize the delivery methods available to customers when tickets are purchased in ...

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Discount Promotions

Discount Promotions

Discount Promotions allow you to set specific, one-time use codes for a certain price or promotion. To access this feature, go to the Account Menu and select Discount ...

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Discounts

Discounts

Discounts is the fourth selection under the Account drop-down menu. Select Discounts Once selected, you are taken to this page: Edit Discounts page The image above ...

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I was trying to set up a new user and every time I try, the system takes the name but will not allow me to edit the details or set up a password. Why?

I was trying to set up a new user and every time I try, the system takes the name but will not allow me to edit the details or set up a password. Why?

The system probably recognizes your new user. Perhaps they purchased tickets through TicketBiscuit in the past. After you assign the new user to the appropriate role and save, she ...

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Account Roles

Account Roles

Account roles The variety of user roles TicketBiscuit provides allows you to limit employee access to system features and account information. You can learn how to edit these ...

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Edit Users

Edit Users

  Edit Users is under the Account drop-down menu. From here, you can add, remove, and edit users of your account. Individual users can also change their passwords on this ...

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How do I refund or delete an order?

How do I refund or delete an order?

You can Delete and thereby Refund an Order by going to Order Details page and selecting the "Delete Order" button.

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How do I exchange an order?

How do I exchange an order?

Search Orders Page or Will Call Page Orders can be exchanged by using the Search Orders feature. Select Search Orders from the Account drop down menu. Account drop down menu ...

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Order Details Page

Order Details Page

What is the Order Details Page? The Order Details page contains all of the system's information for a particular order. You can access the Orders Details page through the Will ...

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Search Orders

Search Orders

Sear Orders is the second option Search Orders is the second selection under the Account drop-down menu. Once selected, you are taken to the following screen: Search ...

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