Browsing All Posts By Support
Are my Ticketbiscuit pages secure?

Are my Ticketbiscuit pages secure?

The pages are definitely secure. If you don't see the secure symbol in the browser, or HTTPS in the URL, it is because our pages are embedded in the IFRAME. If you access the ...

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Customer does not see a “Pay” or “Submit” Button

Customer does not see a “Pay” or “Submit” Button

Q: Some of my customers are telling me that they are having trouble purchasing tickets. One customer in particular said that there was not a "pay" or "submit" button when he ...

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Branded Call Center Services

Branded Call Center Services

Branded Call Center Services Under the branded call center service offering, we provide you with a dedicated local number for your ticket buyers to call to purchase tickets. We ...

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Voice Prompts

Voice Prompts

What are voice prompts? If you are signed up for our branded call center services, you have the ability to customize voice prompts that ticket buyers hear when they call the call ...

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What payment gateways does Ticketbiscuit Support?

What payment gateways does Ticketbiscuit Support?

To accept payments over the Internet, all companies such as TicketBiscuit send credit card information to a Payment Gateway. The gateway then sends the money to your merchant ...

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How do I setup a new venue in my account?

How do I setup a new venue in my account?

Venues are currently managed by TicketBiscuit Support. If you need a venue added or a configuration of a venue updated, please email support@ticketbiscuit.com with the following ...

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Image Gallery

Image Gallery

Store and access images for your newsletters, events, and attractions using this page. Upload images from your computer using the Browse feature. Once you have found the picture ...

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How do I add/remove a customer’s email from my list of newletter subscribers?

How do I add/remove a customer’s email from my list of newletter subscribers?

To add/remove someone from you list of newsletter subscribers, email us at support@ticketbiscuit.com with the address. If you would like to add/remove a large list of emails, ...

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Marketing

Marketing

Marketing is the fourth heading in the maroon bar located at the top of every page in the TicketBiscuit site. From the Marketing Menu, you can create newsletters to email to ...

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Newsletter Archive

Newsletter Archive

UPDATED AUGUST 11, 2014: Please note that the "Newsletter Archive" has been replaced by the "Email Performance Dashboard", and is now accessible via the menu by clicking ...

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