Category: Box Office
How do I refund or delete an order?

How do I refund or delete an order?

You can Delete and thereby Refund an Order by going to Order Details page and selecting the "Delete Order" button.

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How do I exchange an order?

How do I exchange an order?

Search Orders Page or Will Call Page Orders can be exchanged by using the Search Orders feature. Select Search Orders from the Account drop down menu. Account drop down menu ...

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Order Details Page

Order Details Page

What is the Order Details Page? The Order Details page contains all of the system's information for a particular order. You can access the Orders Details page through the Will ...

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Search Orders

Search Orders

Sear Orders is the second option Search Orders is the second selection under the Account drop-down menu. Once selected, you are taken to the following screen: Search ...

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Guest List

Guest List

Guest List from Box Office drop-down Guest List is the third selection under the Box Office drop-down menu. The Guest List gives you the ability to differentiate between ...

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Ticket Manifest

Ticket Manifest

Ticket Manifest is the fourth option under the Box Office drop-down menu. The Ticket Manifest is a worksheet of sorts that helps you to calculate payouts for an event and can be ...

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Place Order – Old Box Office

Place Order – Old Box Office

Navigate to the Box Office Use the Quick Sale tab to access the Old Box Office (for single-event orders). Choose Walk Up/Phone/House Comp depending on your situation. If ...

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Will Call

Will Call

Will Call is the second selection under the Box Office drop-down menu. By selecting the Will Call option, you automatically retrieve all customers with valid tickets to a ...

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Introduction to the Box Office

Introduction to the Box Office

The Box Office is the third heading in the maroon bar at the top of Search Events page—located directly in the center of the page you are taken to after logging in to the ...

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Box Office / Point-of-Sale Interface Training (Video)

Box Office / Point-of-Sale Interface Training (Video)

This quick video covers basic operation of the TicketBiscuit Web Based Box Office / Point of Sale Interface, including how to access it and how to place an order. ...

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