Contact Us

Can’t find what you need on the help site?

No problem, the best way to contact us is by submitting a help case from your account.

Help Case

Feel free to email us at support@ticketbiscuit.com or call us at (205) 757-8330/toll free at (866) 757-8330. Select option 3 to contact one of our support representatives.

Support representatives are available:

  • Monday through Friday from 8:00 AM Central to 8:00 PM Central
  • Saturday from 9:00 AM Central to 5:00 PM Central
  • Sunday 1:00 PM Central to 65:00 PM Central.

Experiencing a technical emergency?

Call us at (205) 757-8330 or toll free at (866) 757-8330 and select option 4. The system will attempt to contact multiple on-call employees. If for some reason you do not reach a live person, you will be prompted to leave a voice mail that is then sent to all of our Technical Emergency Support team members. This process ensures someone will respond immediately.